Examinons Support

How to contact us

Write to support@examinons.com. We reply in French, English or Italian.

To help us answer, tell us:

• the phone ID, which you find in Settings › Help and privacy;
• for a purchase, the order number shown on the store receipt;
• the device you use (iPhone, iPad, or Android) and the app version;
• what you were doing and what happened.

Apple and Google do not give us your name or your email address: without the phone ID and the order number we cannot find your data.

For questions about personal data write to support@examinons.com.

Frequently asked questions

Do I need to create an account?

No. The app uses no accounts and no passwords. On first launch it creates a phone profile, with no name or email, with a code you can see in Settings.

What can I do for free?

Exam 1 of each level is free in reduced form, with no expiry date, for up to two levels on each phone. The tests included in the full level are marked with a padlock.

How long does a purchased level last?

A level is paid for once and does not expire. Access ends only if the purchase is refunded or if the service is permanently discontinued.

Does the app work without internet?

Yes, for the tasks you have already opened: texts and audio stay on the phone. The audio downloads the first time you open a listening task, and at the start of a full exam. To keep paid content available, the app must connect at least once every 30 days; if it is connected, it does so on its own. The app notifies you 5 days in advance. Without a connection, only paid content is suspended, until the next connection.

I am changing phones or reinstalling the app. What should I do?

On the new phone open the Settings and tap "Restore purchases," using the same Apple or Google account you bought with. Corrections stay linked to the purchase.

Study progress is saved only on the phone: for now it does not move from one phone to another.

I bought a level but I cannot see it

Tap "Restore purchases" in the Settings and check that you are using the same Apple or Google account as for the purchase. If that does not fix it, write to us with the phone ID and the order number.

How do I ask for a refund for a level?

Refunds for levels are decided by the store, under its rules.

• App Store: request the refund from Apple at reportaproblem.apple.com.
• Google Play: request the refund from Google by following the Google Play instructions.

If the level does not work as described, write to us with the phone ID and the order number: we will help you solve the problem.

I have a code. Where do I enter it?

No codes are entered in the app. An App Store or Google Play promo code is redeemed in the store, following the store's instructions.

Who can use the app?

Anyone who is at least 16. If you are under 18 you need the permission of a parent or guardian, including for purchases and for automated correction of writing tests. We do not ask for your date of birth or for an identity document.

How does correction of writing tests work?

It is done by an artificial intelligence system of an external provider, using criteria aligned with the official DELF and DALF scoring grids. The text is sent only with your permission. It is a study aid: it can be wrong and the score is not official.

How many corrections do I have?

Each purchased level includes 2 corrections for each writing test. The number of corrections still available is shown in the app. Attempts that fail because of a technical error or a rejected text do not use up the level's corrections, but they count towards the daily limit.

How do I withdraw my consent to sending texts?

From the Settings in the app, or by writing to support@examinons.com. After you withdraw, the app sends no more texts unless you give consent again.

The correction does not start or fails

• A correction is already in progress: wait for the reply, it can take a few minutes.
• The phone is not connected to the internet: correction requires a connection.
• The level has not been purchased, or you have used all the corrections available for that test or that level.
• You have reached a temporary limit on requests: try again later.

If the problem continues, write to us with the phone ID.

I think a correction is wrong

It can happen. Write to us with the level and the test: it helps us improve. We cannot change the score of a correction already made.

How do I delete my data?

From the app: Settings › Data and progress, then "Delete data on this phone." Deletion cannot be undone and also removes texts and corrections. Purchased levels remain in your store account and you recover them with "Restore purchases."

If you cannot use the app, read https://examinons.com/delete-account or write to support@examinons.com.